Refund policy

Time Limit

Exchange requests must be made within 7 days of receiving the parcel.
Any requests made after 7 days will not be accepted under any circumstances.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Customers can exchange: The same article in a different size or color (if available), or Choose a different article of the same or higher value. The difference will not be refunded.

Eligibility for Exchange:

Exchanges are only accepted within 1 week (7 days) from the date of purchase.
The item must be in its original condition, unused, unwashed, and with all tags attached.
The original receipt or proof of purchase must be provided.

Exchange Procedure:

To request an exchange, please contact our customer service team at our Official WhatsApp number (03066466284) within the 7-day window.
Provide your order number, a clear explanation of the reason for the exchange, and clear images of the item(s) you wish to exchange.
Our customer service team will guide you through the exchange process.

Shipping the Item Back:

Once you have received your RA number, carefully pack the item(s) in their original packaging.
Clearly mark the RA number on the outside of the package.
Ship the package to the address provided by our customer service team.

Refunds:

We do not offer refunds for exchanges. If the replacement item is of lesser value, the difference will not be refunded.